Mon, 07 Mar 2005

MTA Reacts Poorly to Problems

This evening, a pickup truck ended up on the Light Rail tracks around Northern Parkway. To say that the MTA didn't handle it well would be an understatement.

I left work at about 5:20 and arrived at the Light Rail stop a little before 5:30. There was already a train there, sitting with its doors open. I asked people what the wait was and was told there was some accident. I waited a while and eventually the driver announced that he would go to the Lutherville stop. No word on what was going on, just, "I'm going to Lutherville." When we got there (two stops down the line), the driver announced that he had to stop until he was told he could go. I considered taking the 8 bus from there, but figured that whatever shuttle system the MTA had set up would still be faster than the 8. Eventually, we got moving again, traveled to the next station, Falls Road, and the driver said we all had to get out. That was the extent of the communication from the driver. He was minimally informative and gave no indication of what the MTA was doing to cope with the situation.

At the Falls Road stop, I looked around for any MTA personnel so I could see what was going on. There were none. I pulled out my system map, figured out what buses I needed to take, and set out. On my way out I passed an MTA supervisor's car driving in, so I went back to see what was up. The woman assured me that there were shuttle buses on the way; she'd left at the same time they had, but she'd taken back roads impassable to buses. I was told that the buses would take us to the North Avenue Light Rail stop, at which point we could board a train and continue south. Replacement Light Rail drivers got out of her car, switched places with the drivers of the trains at the stop, and she and the old drivers drove off.

Roughly fifteen minutes later a bus arrived, disgorged its passengers and then closed its doors. When someone went to ask the driver what was going on, they discovered that the driver had been told to take people from North Avenue to Falls Road, but hadn't been told anything about bringing people back. She called her supervisor (a different person than I had talked with), who also didn't know anything about it, but told her to bring us down to North Avenue. On the way back I talked with the driver a little. She had been given only the roughest of directions on how to get to the Falls Road stop, and those had been given verbally; a passenger had supplied her with the necessary details.

By the time we got to the North Avenue stop, the tracks appeared to have been reopened; the first train to go by was northbound and went north past us. I waited about 15 minutes more before a southbound train arrived.

All told, I got home two hours later than normal. Given the circumstances, I could have understood some delay, but the MTA's mishandling of the situation led to even worse conditions.

A distilled version of this tale will be filed with the MTA as a complaint, not that I expect them to do anything about it.


Phil! Gold