Mon, 07 Mar 2005

MTA Needs More Coordination

The Light Rail was fun this morning. Got on at the Convention Center stop as normal, then drowsed until reaching North Avenue. At that stop, we were informed by the driver that we would have to get off and take buses further north. There were two buses waiting and an MTA supervisor directing people onto them. I said I was going to Timonium and he pointed me at the first bus of the pair.

I was a little annoyed at this point because the service update board they'd put up were blank--this was not an announced outage. Upon reading the Light Rail service status page the MTA provides, I learned that this was unplanned. Still, they could have been more prepared, especially since they're planning to do this sort of thing regularly in the future.

It turned out that the bus I was on went directly to the Timonium area, skipping the more southerly Light Rail stops. This makes sense, since buses are slower than the trains. The driver, however, was unfamiliar with the area and had not been given driving directions. I had to direct her from the Lutherville stop to the Timonium Business Park and Timonium Fairgrounds stops. I only realized after going past it that she'd been told to only stop at the Lutherville, Timonium Fairgrounds, and Hunt Valley stops, so the Timonium Business Park one was a waste of time. I then gave her directions from the Timonium Fairgrounds stop to the Hunt Valley stop.

Neither she nor the supervisor communicated adequately to the riders what exactly was going on. It wouldn't have taken too long to say, "This bus is going to the Lutherville, Timonium, and Hunt Valley Light Rail stops," and that would have made things go a little more smoothley, I think. Several people (including me, though I was less affected) were confused by the stops the bus skipped.


Phil! Gold